April 2010
The Archives
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Design in the Organization, Change Management
Customer Experience, not User Experience
Lately, I’ve been using “customer experience” in proposals, conversations, and talks to describe the field in which I do my work. User Experience, as a label, always bothered me. It doesn’t really resonate with non-UXers or non-technical folks. It sounds more mechanical than human. Sometimes I imagine a robot voice saying, “HELLO…I…AM…YOUR…USER…EXPERIENCE… ENGINEER.”
Ok, cute, but […]
Cartographies of Imagination
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Cartographies of Imagination, by me, Sarah B. Nelson, is about navigating the world of collaboration, through methods, tools, techniques and ideas. I'll share methods, tools, and ideas to inspire you to draw on the collective wisdom around you. I am available for consulting projects. Let's talk.search
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