Did some more poking around on the term “Silent Design.” Turns out the phrase comes from research conducted in the late 1980s by British researchers Peter Gorb and Angela Dumas. (The original paper is available through Science Direct). The objectives of this research was to identify the understanding of design, resource and support of design, […]
The UK Guardian today has a 10 page supplement on Service Design. It’s exciting to see a description of the discipline paired with concrete examples of its power laid out in plain language.
So far, a couple of concepts have jumped out at me. They aren’t particularly revolutionary, but well articulated.
Nick Marsh’s discussion of Silent Designers. […]